TELEPHONE BEHAVIOR

It is impossible to imagine everyday business life without the telephone, but the obvious benefits it brings can make us forget the shortcomings it has. This course is designed to help us become aware of them and avoid them so that we can take full advantage of this magic instrument. The topics include:

• Differences between live versus telephone conversations
• Using the phone – advantages and disadvantages
• Steps of a professional phone call
• Controlling the discussion
• How to avoid traps

1/2 day
English or Romanian