CONFLICT SOLVING

Conflicts at work are inevitable and they represent one of the most sensitive problems people working together can have. They can start from small differences of opinion and if not resolved in time, they can ruin a pleasant and productive working atmosphere. Therefore, managers have to be able to deal with conflicts in a professional way.

This half-day course is a useful guide for everyone. It includes the following topics of discussion and study:

• Six techniques for successful conflict solving
  (I versus You, Anticipation, Personal Interest, Metalanguage, Setting Limits, Consequences)
• Applying these techniques in real situations
• Discussions on personal experiences

1/2 day
English or Romanian